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Employee Service Representative

Knoxville, TN 37923

Job Function: Administrative Job Number: 406

Job Description


Johnson Service Group (JSG) is looking for an experienced Employee Service Representative. The Employee Service Representative will be responsible for onboarding and processing payroll for our contractors!

Employee Service Representative Responsibilities:
  • Process payroll
  • Collect timesheets and enter hours into GP sheets
  • Run missing timesheet report and email employees to submit their time
  • Make photocopies, faxes documentation, prepare correspondence, and perform other clerical functions.
  • Provide customer service by answering employee requests and questions.
  • Assist with processing and documenting personnel changes and terminations.
  • Maintain and prepare employee files. 
  • Maintain our Bullhorn system.
  • Complete onboarding process and new hire orientation.
  • Submit online requests and assists with background checks/drug screenings for new hires.
  • Responsible for verifying Form I?9 compliance, E?Verify, and Form I9 binder maintenance.
  • Send email to managers to approve pending timesheets/expense reports
  • Review expense reports for accuracy and make sure all receipts are attached
  • Process Change Forms for pay rate, bill rate, AVM, mark up changes
  • Update clients every week and send to client – typically these are Excel reports
Employee Service Representative Qualifications:
  • Must have computer skills and the ability to learn.
  • Experience with DocuSign would be a plus 
  • Proficient in Microsoft Office and Excel.
  • Detail oriented, sense of urgency, and strong problem-solving skills.
  • Excellent verbal/written skills and communication skills.
  • Strong interpersonal skills are essential.
  • Must have the ability to manage processes and analyze information
  • Strong Time management skills
  • Experience working to deadlines


Why work for JSG?

Our people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

We offer medical, dental, vision, life insurance options, paid time off, sick time, 401(k), weekly pay, and more.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG!

We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Knoxville, TN

Ready to embrace new job opportunities in the vibrant area around Knoxville, Tennessee? Nestled in the eastern part of the Volunteer State, Knoxville offers a unique blend of Southern charm, scenic beauty, and exciting growth prospects for job seekers. From the iconic Sunsphere to the bustling Market Square, this region is brimming with historic landmarks, art galleries, theaters, and delicious Southern cuisine. Home to the beloved University of Tennessee Volunteers, as well as numerous parks and outdoor recreation areas along the Tennessee River, Knoxville provides the perfect backdrop for a fulfilling career and an enriching lifestyle. Explore our job listings now and discover why Knoxville is the perfect place to take your career to the next level!